Return and Refund Policy
We want you to love your purchase! If something’s not right, we’re here to help.
Return Conditions:
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You must request a return within 14 days of receiving your order.
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Items must be unused, in original packaging, and in good condition.
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Due to hygiene reasons, we cannot accept returns on used nail accessories.
How to Return:
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Email us at support@eloranails.com with your order number and reason for return.
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We’ll send you return instructions and the shipping address.
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After we receive and inspect the return, we’ll process your refund or offer store credit.
Refund Method:
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Refunds will be issued to your original payment method.
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Shipping costs are non-refundable unless the item was damaged or incorrect.
Damaged or Wrong Items: If your order arrives damaged or incorrect, contact us within 48 hours with photos. We’ll make it right.